The Important Stuff

About Us THE ESSENTIAL OIL COMPANY
LIMITED are completely dedicated to your total satisfaction. If you have any
suggestions or comments please email us using the link on the store page.
Please email us for our full standard terms and conditions of sale, acceptance
of our shortened T&Cs implies you accept all our Terms and Conditions.

NOTE: The goods shall remain our property until the price has been paid in
full

IMPORTANT NOTE REGARDING DELIVERY: repeated attempted delivery may incur a
charge which we reserve the right to pass on so please ensure you provide us
with an address for signature for ALL methods of shipment or a “LEAVE
SAFE” instruction at your liability. We can send to a work address,
friend of neighbour if your house is unoccupied during the day or we can
leave by front porch, bins, in greenhouses, back garden etc. Most deliveries
are made during working hours Monday-Friday, our couriers do not deliver on a
Saturday.

Our Contact details:

The Essential Oil Company Ltd
The Little Barn Gift Shop
Scrapps Hill Farm, Worting Road
Basingstoke
Hampshire
RG23 8PU
U.K.
Phone: 01256 332 737

Email: info@eoco.org.uk

 

 

Making A Purchase Making a purchase could not
be easier. Just browse our store, and add any items that you wish to buy into
the shopping cart. After you have finished your selection, click on
‘Checkout’ and you will be asked for a few details that we need to be able to
complete the order.

We accept Credit card payments via the secure Zotto portal:
Visa, Mastercard, Switch, Delta, Electron, Solo, Maestro. You may send your
credit card information via phone, fax or snail mail if you prefer.

When confirmation of order is received, this is to indicate that we have
received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us,
when we send you an invoice. We have included this term to protect us in the
case that a mistake has been made in pricing, we have inadvertently
under-priced goods, or we are no longer able to supply a particular product
for some reason. In the case of a change of price, we will always contact you
first to ensure that the price is acceptable.

 

Shipping And Handling 

Standard Postage & Packing is £3.95 with a maximum charge to UK inland customers
of £6.95 if items are heavy (over 1.6kg). We delivery within UK only.
Shipping charges apply to UK mainland, courier charges will need to be quoted
seperately for Northern Ireland, Channel Islands and some parts of Scotland
(the system doesn’t calculate this so we might need to add a surcharge)

 

Delivery Schedule 

We will normally despatch your order to you in 1-2 working days and depending on weight, are usually
delivered to your door in 3 working days.

 

If you do not receive your product within 21 days of your order date you must
make a claim immediately as outside of 30 days from despatch date we are
unable to send compensation or replacement for non-receipt.

 

Back Orders 

If your item is not in stock we will let you know if the delivery is going to be longer than a week and
give you the option have a replacement colour or product or cancel that line
item.

 

Tax Charges For orders made from the UK –
20% VAT is added.

 

Credit Card Security 

When the order is placed at our website you will be taken to the Zotto secure site
where you enter your credit card details, we have no access to your number
and it’s held on a secure server.

 

Guarantee We guarantee your
satisfaction. <All of our products come with a 30 day no quibble
guarantee.>

 

Reaching Us If you need to reach us,
please email us using the link on the store page, alternatively, you can call
on 01256 332 737 (International +44 1256 332737]) or write to us at:

 

The Essential Oil Company Ltd., Little Barn, Scrapps Hill Farm,
Worting Village, BASINGSTOKE, Hants. RG23 8PU U.K.

 

Privacy Policy [THE ESSENTIAL OIL COMPANY
LTD] do not disclose buyers’ information to third parties other than when
order details are processed as part of the order fulfilment. In this case,
the third party will not disclose any of the details to any other third
party.

 

Cookies are used on this shopping site to keep track of the contents of your
shopping cart, to store delivery addresses if the address book is used and to
store your details if you select the ‘Remember Me’ Option. They are also used
after you have logged on as part of that process. You can turn off cookies
within your browser by going to ‘Tools | Internet Options | Privacy’ and
selecting to block cookies. If you turn off cookies, you will be unable to
place orders or benefit from the other features that use cookies.

Disclaimer

Products sold on this website are food supplements only. They are not intended to diagnose, cure or prevent any disease. We recommend that you seek the advice of you doctor or medical professional before using any of the products advertised here.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling
Directive which can be found at https://www.hmso.gov.uk/si/si2000/20002334.htm