Frequently Asked Questions
How does the Chillow®
work?
This personal cooling solution uses SoothSoft®
Comfort Technology to provide cooling without using electricity or
refrigeration. By combining the right materials and an ingenious
design, the Chillow® stays at room
temperature which is always cooler than your body. It absorbs heat
from your body and releases it into the air around you. The Chillow®
is meant to be pleasantly cool, but not cold because cold is
uncomfortable to our bodies.
What does the Chillow®
feel like?
It was designed with comfort in mind, so the Chillow®
feels like cool, soft glove leather. Rub your cheek across the
Chillow® and it feels like the kiss of a
gentle breeze. It is a very soothing, relaxing, and comforting
feeling.
Is it supposed to be cool all the time?
One important thing is to let the air get to it. Keep it on top
of your pillow or in the coolest area of your home, never in direct
sunlight or near a heat source. If you want it even cooler, you may
put your Chillow® in the refrigerator for
15-30 minutes. This makes Chillow® a super
cooler. NEVER put it in the freezer - that will damage the material
and void your warranty! Remember, following the activation
instructions carefully and maintaining the vacuum by removing all
air once a month will ensure that the Chillow®
gives you maximum performance for years.
How do I make it the coolest it can be?
The Chillow® was designed to match your
body's cooling needs. After an active day, when your metabolism is
high and you're hot, the Chillow® is cool
and refreshing. But in the early morning hours, when your metabolism
has slowed and your body is cooler, the Chillow®
will be only slightly cool or tepid which is exactly what your body
needs. After you get out of bed, the Chillow®
loses any accumulated heat so it's ready when you need its coolness.
There is no maintenance required, except sweeping any accumulated
air out once per month. It takes just a couple of minutes and
restores the vacuum that maintains coolness.
Can I use it on my skin?
Absolutely. The Chillow® is made of
super-soft medical-grade materials that are hypoallergenic and
nontoxic.
How do I keep it in place in my pillow?
Some pillows have a linen- type outer texture that the Chillow®
cannot grip well. To solve the problem:
- Try positioning your Chillow® higher
on your pillow; that is, make the center of gravity higher up on
your pillow.
- Sleep directly on the Chillow® so
that it is on the cotton pillow case where it will stay in
position.
- Try using a different pillow.
- Make sure your bed, mattress or pillow don't slope downward
so that gravity forces the Chillow®
downward. Your pillow should be flat on your bed.
The Inside of my Chillow®
has bunched up. What can I do to fix it and why has this happened?
The core of the Chillow® can bunch up if
the vacuum in-side the Chillow® is not great
enough (IE. there is to much air) To fix the problem, undo the
stopper and allow air to enter, If possible blow into the Chillow®
as if blowing up a balloon, this will make it much easier to
reposition the inner core by holding one corner with your finger
while moving and gently shaking the Chillow®
to reposition the core to its correct position. Full details of this
are listed on the instruction sheet
Can my Pets sleep on the Chillow®?
NO, The Chillow® is only for Human use.
Pets have sharp claws and will void the warranty. Please also note
that careful use of the Chillow® is
important for longevity, as earring studs and other sharp objects
can also puncture the Chillow® and void the
warranty. Any Manufacturing default is covered by our 12 month
warranty
What if I don't like my Chillow®
after I have tried it?
Chillow® can take some people a few days
to get used to the cooling sensation as your body is not used to
this new sensation. It can also take a few days for the Chillow®
to ‘wear in' and ‘loosen up' For these reasons we give you a no
worry guarantee that allows you to return Chillow®
to us for a refund. However we feel confident that after a few days
of experiencing Chillow® you will not want
to let it go!
Can I drain my Chillow®
of water for travelling and do I ever have to add more water?
The Chillow® has been designed for once
activation only using 4 pints of ordinary tap water and should not
really be drained after this process is complete. However, if you
really must remove the water you can gently empty as much as you can
from the Chillow® and reactivate by adding
water until the overall weight of the Chillow®
is 2,400grms. You can only do this by weighing the Chillow®
on kitchen scales and then adding water until the weight is
achieved. To complete the process brush the air out from the Chillow®
as before and leave for 2 hours before using. This is the only way
to refill a Chillow® as the specialist core
once activated will always hold on to some of the water and so make
any future filling difficult to judge.
What is the size and weight of the
Chillow®?
The Chillow® when activated is 20.5
inches (52cm) Long, by 13.5 inches (34.5cm) Wide, by 3/4 inch (2cm)
Deep
The Chillow® when activated weights
2,400grms
The Chillow® weight un activated is 140grms
PLEASE NOTE: The Chillow® is NOT a
PILLOW but is a cooling pad which can be used in conjunction with
your current Pillow. The Chillow® can be
placed inside the pillow slip or sit on top and is in itself NOT a
replacement to your pillow.
Can I use the Chillow®
outside?
Yes and no. The product is not meant to be used in direct
sunlight because sun may discolour the Chillow®
but won't damage it otherwise. However, direct sunlight will heat it
up. If used outside, on a lawn chair for example, cover it with your
t-shirt or a thin cloth to protect it from the sun but let the
cooling come through. It'll keep you cool for an hour or so, and
then let it recharge in the house at room temperature or put it in
the refrigerator for 15-30 minutes for a quicker recharge.
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