Delivery & Shipping Information

Orders are processed quicker on the internet, than by telephone - as admin is a lot less!

Please note that we currently only ship within the UK

POSTAGE & PACKING charges vary based on approx weights - £2.95, £3.95 and £5.90 maximum postage PER ORDER (not item). Overnight Charge is £7.50 regardless of weight.

Generally if postage is calculated at £5.90 or the parcel is over 1.5Kg we are likely to deliver by courier - so please supply a signed for address which is occupied all day (work) OR a leave safe area (at your risk) such as porch, recycling box, unlocked garage or greenhouse. After the second attempt at an unoccupied address you will be carded to collect from the City Link depot - you cannot rearrange delivery after the 2nd attempt unless you pay the re-delivery surcharge. If there is a day you know you will be home put that in the Special Instructions. We can deliver to alternative addresses such as neighbour or work, please specify at order point. Deliveries can be anytime between 8am and 6pm if they are despatched by City Link. If you require a timed delivery please ring for a quotation.
Please note that the above does not apply to non-express items which weigh less than 1.5Kg and can go via Royal Mail and only applicable for UK mainland.

Many items that weigh under 1.5kg are despatched by Royal Mail who do not often follow delivery instructions as its against company policy - so they will leave a card for you to collect if they call when you are out (or you can rearrange delivery with them). We appreciate that some postmen/women will leave parcels for you - and we do highlight delivery instructions but we cannot guarantee they will follow this. If you have not received your parcel in good time please contact your local post office who may be holding it for you.

Example of standard postage package items by courier: 2 or more of any of the thermotherapy products. 3 or more of the coconoils, 2 or more 1 Litre carrier oils. Phone us on 01256 332737 or email eoco@eoco.org.uk if you need to know which method we will use.

We can do an Express Delivery (1-2 working days, excludes weekends) for £5.90 up to 5Kg delivered either via City Link or Special Delivery - depending on size & weight (must be a signed for address OR specify a leave safe area for City Link).

Prices shown include VAT so no surprises at the checkout. There is NO MINIMUM order value. All prices quoted in GBP £ Sterling!

If you are a TRADE customer, retail outlet, qualified AROMATHERAPIST or student aromatherapist visit our Trade Portal www.eoco.org.uk/trade.shtml to obtain account login details, retail price lists and other information. For current trade price list in printable format go to www.eoco.org.uk/tradeprices.shtml

EXPORT - due to air safety regulations with some of the essential oils, special packing and documentation is required with special insurance. Please email us with your requirements (we need sizes etc. to calculate weights). Some items are excluded from Export which are fragile products supplied in glass and ceramics. We currently ship to USA, Canada, Singapore, Europe (EU), Switzerland & Australia (some restrictions apply). Please email for further information. Note that we are currently only shipping within the UK

Terms & Conditions of Sale

We run security checks and check all transactions for credit card fraud. Any suspicious orders may be rejected or held up and we will notify the bank of any IP addresses and delivery address where data does not match. As this happens fairly regularly, please do not be offended if your order has to go through this checking procedure. Overseas orders in particular may require a signed fax order, fax copy of your passport or driving license and we may only ship to the registered cardholder address
Please let us know if you have trouble with any line items so that we can fix the blips!!